The average “Ring Time” for 9-1-1 telephone calls was 2.25 seconds, with 99.8% of these 9-1-1 calls being answered within 10 seconds. There were 13,309 such calls received fro calendar year 2008.
The average “Ring Time” for seven digit emergency telephone calls was 5.08 seconds.There were 20,458 such calls received for calendar year 2008.
The average dispatch time for all Priority-One (emergency) public safety calls was 26.3 seconds. There were 683 priority-one calls dispatched in calendar year 2008.
Entered into a Joint Powers Agreement with the Los Angeles Regional Interoperable Communications System (LA-RICS). LA-RICS is a proposed countywide public safety communications system that will allow improved communications among the various public safety agencies that operate in the Los Angeles region.County
Developed a "Customer Service" survey to be mailed to random callers to the communications center for feedback on the quality of service rendered.
