Candidates must be employed as a Public Safety Dispatcher by a state, county, city or agency thereof, for a minimum of one (1) year and possess or who qualify to obtain a valid Public Safety Dispatcher Certificate issued by the Commission of Peace Officer Standards and Training (P.O.S.T.). Candidates must also be a high school graduate or possess a G.E.D., have a valid California Driver license, and demonstrate the ability to type at a rate of 40 words per minute, either by submitting appropriate documentation or by passing a City of El Segundo keyboard proficiency examination. Knowledge, Skills & Other Characteristics:
Knowledge of local geography, emergency communication equipment, standard broadcasting procedures and rules; police, fire and other emergency dispatch procedures; communication techniques to calm and extract information from callers; office procedures, record keeping systems and operation of standard office equipment, including personal computers and standard software. Skill setting priorities and handling emergency situations; communicating clearly, concisely and relaying details accurately during emergencies; using emergency communication equipment; handling a high volume of telephone and radio traffic; reading maps; understanding and following complex written and oral instructions; operating a variety of standard office equipment including personal computers; and establishing and maintaining effective working relationships with other department staff, other City employees and the public.
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