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Candidates must be employed as a Public Safety Dispatcher by
a state, county, city or agency thereof, for a minimum of two (2) years and possess or who qualify to obtain a valid Public Safety Dispatcher Certificate issued by the Commission of Peace
Officer Standards and Training (P.O.S.T.).
Candidates must also be a high school graduate or possess a
G.E.D., have a valid California Driver license, and demonstrate the ability to type at a rate of 40 words per minute, either by submitting appropriate documentation or by passing a City
of El Segundo keyboard proficiency examination.
Knowledge, Skills & Other Characteristics:
Knowledge of local geography, emergency communication equipment, standard broadcasting procedures and rules; police, fire and other emergency dispatch procedures; communication
techniques to calm and extract information from callers; office procedures, record keeping systems and operation of standard office equipment, including personal computers and
standard software.
Skill setting priorities and handling emergency situations;
communicating clearly, concisely and relaying details accurately during emergencies; using emergency communication equipment; handling a high volume of telephone and radio traffic;
reading maps; understanding and following complex written and oral instructions; operating a variety of standard office equipment including personal computers; and establishing and
maintaining effective working relationships with other department staff, other City employees and the public.
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