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Accomplishments FY 2009/2010

  • With increased use of the public internet stations, the library implemented EnvisionWare internet monitoring software for timed internet sessions, creating same-day reservations, and for printing.  Support Services assisted in establishing policies for this new software, and input public- and staff-use parameters for its operation.  Support Services continued to provide first-level support for any EnvisionWare software issues and collected $3,942 in printing fees.

  • The Senior Librarian for Support Services worked with other City department representatives to ensure that the janitorial contractor complied with the terms of its contract.  With the library’s new operating hours, the Senior Librarian also worked on an amendment to the janitorial contract, removing Sunday cleaning service for an annual cost savings of approximately $3,000.

  • The Metropolitan Cooperative Library System, a consortium of public libraries in the Los Angeles region, expanded its membership to include the majority of Southern California public libraries and changed its name to the Southern California Library Cooperative.  Support Services closely monitored the SCLC changes and modified all El Segundo Public Library membership policies to include the 132 Southern California library jurisdictions whose residents could now receive reciprocal borrowing privileges.


  • The Circulation staff handled 420,000 circulation transactions and processed 6,100 overdue, fines, and holds notices.  An additional 3,400 notices were sent electronically via email, with a cost savings of approximately $1,496 in postage.


  • Library use is on the rise and the library saw a dramatic increase in the number of library card applicants.  Circulation staff created approximately 1,300 new library accounts with full borrowing privileges.


  • In order to notify and remind patrons of upcoming events, Support Services created a listserv to email monthly announcements.  Over 120 patrons have signed up for the listserv, and the announcements have received many positive comments.


  • Library catalogs are becoming more interactive with the advent of Web 2.0 features.  Support Services researched, recommended, and implemented use of the OCLC Quickstart catalog interface, which allows users to simultaneously search the library catalog, as well as subscription databases, and library catalogs world-wide.  Users are likewise able to tag item records, review items and comment on them, and in some cases, view item images.


  • Support Services processed 12, 856 discarded library items; this involves the removal of cataloging and OCLC records for older and damaged material housed at the main library and the four school libraries.  These deletions created a savings credit of approximately $3,214 with OCLC, the library’s cataloging vendor.


  • With the help of other library divisions, Support Services held the fourth annual Book Lovers Celebration during the months of February and March 2010.  A new record was set with 1,202 adult participants, who were encouraged to read adult fiction and non-fiction. 


  • Along with other City department managers, the Senior Librarian for Support Services participated in the City’s Workforce Planning committee, which

    evaluated staffing needs at each of the departments.  The work culminated in a presentation to the City’s department heads, with the committee’s recommendations for areas of possible staffing change.


  • Over a six-month period Support Services staff assisted the Youth Services staff in planning and implementing the successful “Teens and Tweens Game Night.”  Support Services was involved in researching potential games, designing the game night facility set-up, testing games, and helping manage the event.

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