Water & Wastewater Services

The City of El Segundo services approximately 5,000 water utility accounts. All residential and some commercial account holders are billed by U.S. mail on a bi-monthly (every eight weeks) basis following in-field meter reading by Public Works Department personnel. Some commercial accounts are billed monthly.

Start / Stop Water Service

To Start new service or Stop Water Service, follow the steps below:

Complete the Water Service Request form online OR
Print the Water Service Request form, and deliver the completed form in person or by email to:

Water Billing
350 Main Street
El Segundo, CA 90245
310-524-2745
h2oinquiries@elsegundo.org

Please note that a deposit fee will be added to the 1st water bill if you are renting/leasing a Residential or Commercial property. The current deposit amounts are listed at the bottom of the water service application.

Leak Adjustment Request Form

Please use this link to fill out the Leak Adjustment Request Form.

Only repaired instances of a BROKEN pipe and/or plumbing or irrigation fixture qualify for a leak adjustment.
Receipts (for parts and/or services) showing proof of repair required to process leak adjustment request.
Only one leak adjustment request allowed per 12-month period.
Partial payment, equal to the amount of the bill before the leak, is required to avoid delinquency.
The credit may equal up to one-half of the excess water consumption compared to a similar billing period without a known or apparent leak. The credit allowance is limited to the consumption of two (2) billing periods.
The administrative maximum amount allowed for a leak adjustment is $500.00.
Bill adjustment credits will only be applied to the affected water account to offset current and future balances. No refund checks will be issued.
It is the customer’s responsibility to investigate leaks and/or excessive water use.
The City reserves the right to deny any requests for lack of documentation, non-qualifying events, or failure to meet any of the above listed guidelines. You will be contacted by email/mail as to whether the request was approved or denied.

Water Service Related Fees

New Water Service Account Deposits:	LATE, DELINQUENT, AND SHUT-OFF:
$80 - Residential rental $310 - Commercial rental/lease	$16 - Late Payment fee, added to Late Payment notice $36 - Red Tag Notice fee, assessed when a Red Tag is issued $98 - Delinquent account shut-off due to non-payment $57 - Reconnection Fee Collection fee - 5% of delinquent balance

To View & Pay Your Water & Wastewater Bill

To View and Pay your water and wastewater bill online, you must ENROLL in the online system. Have your account number and authentication code ready which is located in the upper right section of your water and wastewater bill.

Now Click: View & Pay Water Bill

If you were an existing auto pay water customer before May 1 2022, the City enrolled your account so that recurring payment would continue, then password protected your login profile. If this is you, please call the City for assistance with accessing your online profile.

To learn even more about viewing and paying your water and wastewater bill online, please visit our page:

How to View & Pay Your Water & Wastewater Bill

Delinquent Account and Service Shut Off Policy

Delinquent Accounts:

An account will be considered delinquent if the bill remains unpaid after 22 days from the date it was mailed.

Late Notice:

Once an account is delinquent, the City will send a Late Notice to the customer of record, and a late fee will be assessed.

Shut Off Date Scheduled:

Residential Water Service Accounts that have been delinquent for 60 days may have their water service disconnected for non-payment. Before the 60 days, the City will send a Shut Off Date Scheduled notice to the Customer of Record. The City will also send notification to the tenants at the service location or owners of the building.

Final Notice of Shut Off - Red Tag:

Residential Service Water Accounts: The City will post written notice at the property at least 10 days before disconnection warning of imminent shut off and a red tag fee will be assessed.

Commercial Water Service Accounts that have been delinquent for 10 days may have their water service disconnected for non-payment. The City will post a notice of imminent shut off at the location at least two business days prior to scheduled shut off and a red tag fee will be assessed.

*A Shut Off Fee due to non-payment is assessed when the water is shut off.

*A Reconnection fee is assessed when the water is turned back on.

Full details of the Delinquent Account and Service Shut Off Policy are available in the following languages: English, Spanish, Chinese, Korean, Vienamese, and Tagalog.

City of El Segundo Disconnection History (non-payment disconnections per year):

2024: 0
2023: 0

Payment Arrangement Options:

Customers struggling with overdue balances are encouraged to set up a payment plan to avoid late fees, interest charges, and service interruption. Contact us at h2oinquiries@elsegundo.org or call (310) 524-2319 for more information.

Water & Wastewater Rates

The new rates associated with delivering your potable water and sewer treatment will increase effective April 1, 2021 in accordance with Proposition 218, which was adopted by City Council on February 16, 2021. If you have any questions about the new rates, please contact our water billing customer service team at h 2oinquiries@elsegundo.org or call (310) 524-2319.

Account Update Profile

Apply for Lifeline Rates

The Lifeline program offers discounted water and sewer rates for low-income single family residential households. The applicant must be a resident and user at the service address specified on the application and service must be in the name of the applicant. The water meter must be for residential use, limited to a one-inch or smaller size meter and cannot be a master meter serving multiple housing units.

Applicants must provide proof of income eligibility through:

California Alternate Rates for Energy ("CARE") program approved application form or a CARE utility bill
OR California State or Federal Income Tax Return (most recent year)

Lifeline eligibility will be renewed annually.

LIFELINE APPLICATION

Water Operations and Conservation